Ebook
Ebook Manajemen Kesehatan : Dunn and Haimann's Healthcare Management
The challenges facing the healthcare industry today will require fine-tuned
managerial skills. Healthcare managers must keep pace with revolutionary and
sophisticated breakthroughs in medical science and technology, transparency
of service outcomes and charges, an educated customer base, an aging popu-
lation, global health threats, and federal regulations growing exponentially.
At the center of all these changes is the supervisor, who has to bring
and hold together the human and physical resources, professional expertise,
technologies, and other support systems necessary to provide care efficiently,
effectively, and economically. Therefore, healthcare managers and supervisors
must understand the complexities of the organization, generational motiva-
tional differences, regional and national healthcare demands, and the industry
as a whole.
The twenty-first century healthcare organization is much different
from the one where Theo Haimann first coached new supervisors in the early
1970s. However, his belief then remains accurate today—the hardest job in
any organization is clearly that of the supervisor. The supervisor is responsible
for motivating the team to achieve organization goals as set by the board of
directors and senior leadership. The supervisor must be able to translate the
goals into understandable and achievable terms for team members and gain
their buy-in; without the buy-in, the organization could fail.
Many first-level and middle-management team leader positions—such
as department managers, supervisors, and group leaders—are filled by indi-
viduals with excellent technical skills who have limited or no formal education
or training in administration, management, and supervision. This book is
intended for these individuals.
The book is introductory in that it assumes no previous knowledge of
the concepts of supervision and management. As such, this book also is written
for students taking an introductory course in management, and it will acquaint
them with their future roles in any organization (healthcare or otherwise). It
can be used in any course in which managerial, supervisory, and leadership
concepts are studied.
Because this book is designed to aid people with their supervisory
tasks, it serves as a reference for those individuals who already hold managerial
positions. Its purpose is to demonstrate that proficiency in supervision better
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